7 Questions You Should Ask a Creative Agency Before Working With Them

Working with a creative agency can be very helpful for your business, and it can open up a multitude of great opportunities. But in order to find the ideal creative agency for you, it’s important to understand what questions you need to ask and how to prepare yourself properly. That being said, you always need to take your time and ensure that you have access to the best results and experience. Here are some questions you should consider asking the creative agency before working with them.

Do I get a point of contact?

You want the creative agency to have a person designated to work with you. That will be your point of contact, the person that will answer questions, take your workload and spread it with the design agency. Whether it’s presentation design, video creation or anything like that, the point of contact needs to understand what you need and convey that information to others.

Are you outsourcing any of the work?

When you try to find the right creative agency for you, one of the things you want to know is whether they are transparent or not. You want to understand whether they are actually working on this themselves or if they outsource some of the content.

How is your work process?

Every agency works in a different way. Some require all detail from the start, others will contact you very often for details. It’s a good idea to see and understand their work process, as it helps you figure out if they are a good fit or not.

Do you need any materials from us?

Most of the time, the creative agency will need materials and assets from you. But what materials are needed? That depends on a variety of factors, and you do want to address that correctly and in an appropriate manner.

How are you communicating with us?

Do they have a videoconference solution, or do they prefer email conversations? Understanding these things will help quite a bit, and it will eliminate many of the concerns and challenges that might arise. Understanding how they communicate can help you prepare yourself and ensure the communication goes smoothly.

Are there any pitfalls or challenges to avoid?

Most of the time, there will be some issues and challenges that can appear. Your focus is to know what issues can arise, and the creative agency can tell you that. This way you will find it a lot easier to avoid issues and prepare for the best possible outcome.

Do you have tips for making things go smoothly?

Every creative agency should have this type of tips, as they help improve the collaboration process. Knowing how to work properly and without any issues can make a difference, and it will certainly push the process to the next level. Just try to use that as an advantage.


Knowing what questions to ask and when you should do that can indeed help a lot. It will provide you with the information and value you need, and you will be incredibly happy with the results and process. That’s what you want to pursue, a great, working business relationship, and asking the right questions in the beginning can help nurture that!





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